Tuesday, 12 February 2013

Handling Complaints

Information on how to handle a complaint if your group were ever to receive one. thanks again to the running your group section of the voluntary arts scotland website. Running your group can provide your group with a wealth of knowledge on how to make the most of running your artgroup or starting a new one. 

VA Briefing 155 – Handling complaints 

Dealing with complaints can be stressful and unpleasant, but handling them promptly and thoroughly – with the aid of a clear complaints procedure - can make the process much more straightforward. Creating a procedure that’s right for your group doesn’t have to be difficult or time-consuming, and could save you a great deal of time and effort in the long run. With the right approach, a complaint can provide important feedback… and even strengthen your voluntary arts group.
This Briefing explains the importance of setting up a complaints procedure, explores the best way to handle complaints and looks at how your voluntary arts group could use a complaint to build positively on its reputation.
This Briefing was published in June 2012. The content and resources were applicable at the time of going to press. Much of the information contained in Briefings is generic but some facts and contacts details may change and /or go out of date. You are therefore advised to double check the currency of the content in this document.


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